Cancellation and Refund Conditions

As Sokaktaki Dostlarım, we value customer satisfaction. You can find the return and cancellation conditions for the products you ordered below:

1. Cancellation Conditions

• You can cancel your order before the shipping process starts.

• For cancellation, simply contact us.

2. Return Conditions

• You can return your product within 14 days from the delivery date.

• The product to be returned must be in its original condition and unused.

• You can make your return requests via the contact form or customer service number on our website.

3. Return Process

• Once the return is approved, the product must be sent back to us.

• Once we receive the product, the refunded amount will be refunded to you using the same method you used to make your payment. The refund period may vary depending on the payment method.

4. Products Excluded from Returns

• Products that have been used, damaged or removed from their original packaging are not eligible for return.

5. Return Shipping Fee

• Shipping costs incurred during returns are the responsibility of the customer.